I just want to cancel my subscription
Ok first of all, I'm sorry if this is sounding like a rant.
I just want to cancel my Adobe CC subscription. The fact that the payment plan is based on a yearly contract is a pretty bad practice by itself. Hiding the "cancel-my-subscription" button under a couple of layers is as well. However, those are all things that I can live with.
But for some reason, that cancellation button is now gone, and Adobe tells me to update my payment info instead. I don't want to do that, I want to cancel my subscription, it's not that hard. My payment method was fine the past 23 months of my two year long subscription plans, and now that I finally have the chance to cancel this without any fee's charged, I need to update the payment info before being able to cancel, even though there won't be any more payments cos I payed off the annual plan and don't want to renew the subscription? What kind of practice is that?
So I did update my payment method in the hopes of being able to finally cancel. However that didn't change a thing - still only the button to update my payment info, no option to cancel the subscription. I'm getting really annoyed here.
Unfortunately I cannot contact customer support either, cos the pop-up chat window only tells me that business hours are Monday - Friday from 9AM to 4PM CET.
It is Thursday, 11:36AM CET - where are you guys?
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