Known Participant

Answered

I keep getting An Adobe account can be used by only one person — and not shared, popup!!!!

Forum|Forum|1 year ago
June 17, 2024
26 replies
29592 views

I keep getting this popup alert. I have a licence and I am using it on my desktop and laptop. I have reached out to adobe a few times and they tell me too many people are logged in and simply send me the link to the devices page on my account. I then send them a screenshot of only the two devices and they tell me that I have to log out of all the adobe products on one device before using the other!!!! I have been an adobe customer since its inception and this is the biggest waste of time. I understand cracking down on unlicenced users but when you are effecting paying customers you are going to loose them.

App installs and updates

Correct answer kglad

Hi jordematthews,

Please follow the steps shared in this link for help: https://adobe.ly/4emLiOr;

You can use only one device at a time.

^KS

that should be https://helpx.adobe.com/download-install/apps/licensing-activation/activate-deactivate-apps/install-apps-number-of-computers.html

Show previous replies

D

desktopguy

Participating Frequently

Hi,

I have started to see this with some of my clients.

One person logged into 2 machines.

Been using and supporting Adobe products since mid 90's and this message is new.

The work/home licence has been around since Creative Studio came out (and obliterated QuarkXpress).

I wonder if this is Adobe are testing out this enforcement. If anyone has the issue, can you please let me know if you are based in Australia?

There have been times when companies have tested out things they don't want to enrage their entire user base…

kglad

Community Expert

@desktopguy

are you using 2fa on your adobe account?

D

desktopguy

Participating Frequently

Not my account. Checking up for a client.

A larger proportion of my clients do not have 2FA on their Adobe accounts.

I'm going to to enable 2FA for this user and see if that stops the pop-ups and agressive account password resets.

This is definately a new thing - supported Adobe (and lots of specialied publishing apps) for clients as a publishing consultant for decades and never seen this before…

J

joshuab45088635

Participating Frequently

I have been having this problem for *months* now! I have spoken to God knows how many Adobe support staff... I have been forced to change my password dozens of times... I have been stuck in an endless loop of emails with Adobe people... And I'm losing the will to live. I've been given all the advice that I can only use Adobe apps on one machine at a time, which I follow. But it doesn't make any difference.

ADOBE - this problem has happened ever since you changed your login protocols to clamp down on password sharing. Whatever you're doing, it's not working. And it's driving me crazy. I have wasted SO MUCH TIME trying to deal with this - and when you're mid-deadline, this is really really unhelpful.

At the moment, I'm kind of hating you guys. Sorry - but you've created an ongoing problem for me and seem incapable of sorting it out.

kglad

Community Expert

@joshuab45088635

have you enabled 2fa?

J

joshuab45088635

Participating Frequently

In my *many* conversations with Adobe (weep!) this hasn't come up.

Am I meant to? Am I not meant to? I haven't been advised by Adobe to do anything in this regard.

K

kennethg82708317

Participating Frequently

Has there been any progress on this issue, because it's really messing up my work flow. I was in court arguing before a judge, and this assinine sign come up on my ipad that I need to reset my password because more than one user has been using my account. Like the rest, I do not work on one computer, and the fact that this came on my ipad is infuriating . I hate you adobe for doing this.

kglad

Community Expert

@kennethg82708317

do you have 2fa enabled?

and, open all adobe apps that you anticipate opening and minimize them to prevent surprises in the future.

J

jordematthewsAuthor

Known Participant

This is not solved! Continues to be an issue to this day!

kglad

Community Expert

@jordematthews

do you have 2 fa enabled with your mobile phone as the 2nd device?

BillyCollinsTTP

Known Participant

Chiming in that I've had to update my password twice now... Forcefully by Adobe. I use CC on two devices predominantly and it's never been an issue til a month or two ago with constant messages of "being use by only one person". I've not changed my workflow or logins before this point so no clue why it's making everyone's lifes hard. ADOBE PLEASE FIX.

kglad

Community Expert

@BillyCollinsTTP

this is a user forum. to make suggestisons to adobe, use the cc desktop ideas forum.

cristienache

Participant

I've been facing the same issue for the past two weeks. I have CC installed on 4 machines which are all owned by myself and only use 1 app at a time on a device and logged out another device when switching.

I've already had to reset password twice so far, and I haven't even had the courage to get in touch with adobe support because I know how useless they are.

Hopefully they will fix absurd issue, as it's causing so much unnecessary headache.

kglad

Community Expert

@cristienache

check your account (https://account.adobe.com) and see if there are unrecognized sign-ins.

cristienache

Participant

Zero. All signins have always been from the same devices/location/wifi networks

J

JoAdams

Participating Frequently

100% agree. Im having the same issue, its amazing i was able to log into this forum on my phone since they have reset my password so many times without my authorisation... this is another example of charge more, deliver less. Too focused on Ai to care about professional users.

rossyea

Participant

This is a complete disaster from Adobe. I have two machines in the same building that I go between and Adobe keeps telling me, a paying customer that I am not using the product correctly. It's absolutely infuriating and has made me look into alternatives. Support doesn't seem to care. This is massive overreach from Adobe and why we should all be warey of subscription based software.

J

JoAdams

Participating Frequently

Same issue here - Walk from one room to another and pick up a different file to format for a printer, then go back to my desk and pick up on the job I was working on there.. If I go home and want to work - I just select a device to log out and carry on.. but the last two weeks, it has been resetting my password and telling me there are multiple users..

Can we roll back to a previous version?? Adobe have admitted that they have release a new security measure which is impacting workflow - I dont have a spare hour each day to go around restting passwords and bypassing our own security protocols..

josephryan7

Participating Frequently

Same issue. I work in a small print shop. I'm activated on two machines here: a desktop workstation and a print workstation. I'll do all my design work on the desktop workstation and make adjustments via the print workstation. There aren't any other machines activated (we are all aware of the need to log out of laptops/WFH machines to play along with the two-machine limit). This configuration has worked flawlessly for 11-12 years, but the reset password popups over the past week have me wasting a lot of time. Adobe needs to address this, rather than assume we're all sharing passwords.

Repeatedly logging in and out in order to continue my workflow feels like a strongarm tactic to squeeze additional subscriptions out of legitimate individual license holders.

The advice being given by Adobe support of "Are you trying to work on the same app or same project simultaneously? If yes, avoid doing that" is something someone who does not work in a production environment would suggest. That is not practical advice for me, and I assume many others in print production.

J

JoAdams

Participating Frequently

(these are user forums.)

Yes we are users... unable to USE our products the same way we have used them for years. I work in print also and cannot describe the level of disruption this is causing. While you focus on your adobe express app for content creators... you are forgetting the professionals in real workplace situations. Fix your back end to allow us to operate as normal. This is ridiculous.

T

THE36418579r2xt

Participant

Hello @Shivangi_Gupta !
What if I needed to work on my laptop, while rendering my projects on my desktop !

Shivangi_Gupta

Community Manager

Which Adobe app are you using? You can always use your system while render is in progress.

S

Sith Chanh

Participant

This is so frustrating! I keep getting the pop-up too, but I need Adobe running on both of my systems at the same time. You’re already charging a lot and have so many issues. This is just another reason for Adobe users to consider leaving. Give us a break! This was never an issue before, why starting it now.

Show more replies

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded