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Eric_Van_Dael
Participant
August 8, 2020
Answered

I keepn getting messages i have to pay

  • August 8, 2020
  • 1 reply
  • 453 views

Dear Adobe people,

At first i got a message my creditcard date was overtime so my payment couldn't go on.

I changed everything number and date to my new card and got a message everything is payed, but now i keep getting messages i still have to pay, can someone check this out please.

My last billingnumber is REMOVED

 

Kind regards,

Eric

 

[personal information removed for your protection]
[This is a public forum, not Adobe support, please do not post personal information]

This topic has been closed for replies.
Correct answer John T Smith

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

1 reply

John T Smith
Community Expert
John T SmithCommunity ExpertCorrect answer
Community Expert
August 8, 2020

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

    E
    Eric_Van_DaelAuthor
    Participant
    August 8, 2020

    Hello John,

    Thank you for your help, everything is fixed now.

    Kind regrads and stay safe!!!!

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