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NadyaMad
Participant
July 17, 2023
Answered

I live and work in Kyrgyzstan. How can I buy a subscription?

  • July 17, 2023
  • 3 replies
  • 487 views

I live and work in Kyrgyzstan (Central Asia). I can't subscribe to Lightroom and Photoshop 20GB. When I proceed to pay, a pop-up window appears with a warning that you cannot pay for the subscription because you are in the wrong region. And in Russia and Belarus, Adobe does not work. Countries with Russian language are not Russia. How can I buy a subscription?

This topic has been closed for replies.
Correct answer Peru Bob

Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or Twitter:
https://twitter.com/AdobeCare

3 replies

kglad
Community Expert
Community Expert
July 17, 2023
Peru Bob
Community Expert
Peru BobCommunity ExpertCorrect answer
Community Expert
July 17, 2023

Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or Twitter:
https://twitter.com/AdobeCare

Participant
July 18, 2023

Thank you! Chat agent helped. True, that account ended up in the RU zone. Nothing helped him. So I had to open a new mail and create a new account. The payment went through.

kglad
Community Expert
Community Expert
July 18, 2023

good to hear.

NadyaMad
NadyaMadAuthor
Participant
July 17, 2023

Here is pop-up. My region is KG is not the RU! Help me please