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I live and work in Kyrgyzstan. How can I buy a subscription?

Community Beginner ,
Jul 17, 2023 Jul 17, 2023

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I live and work in Kyrgyzstan (Central Asia). I can't subscribe to Lightroom and Photoshop 20GB. When I proceed to pay, a pop-up window appears with a warning that you cannot pay for the subscription because you are in the wrong region. And in Russia and Belarus, Adobe does not work. Countries with Russian language are not Russia. How can I buy a subscription?

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correct answers 1 Correct answer

Community Expert , Jul 17, 2023 Jul 17, 2023

Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or Twitter:
https://twitter.com/AdobeCare

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Community Beginner ,
Jul 17, 2023 Jul 17, 2023

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NadyaMad_0-1689605453712.png

Here is pop-up. My region is KG is not the RU! Help me please

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Community Expert ,
Jul 17, 2023 Jul 17, 2023

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Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or Twitter:
https://twitter.com/AdobeCare

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New Here ,
Jul 17, 2023 Jul 17, 2023

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Thank you! Chat agent helped. True, that account ended up in the RU zone. Nothing helped him. So I had to open a new mail and create a new account. The payment went through.

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Community Expert ,
Jul 18, 2023 Jul 18, 2023

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good to hear.

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Community Expert ,
Jul 17, 2023 Jul 17, 2023

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or use an authorized reseller, http://adobedealreg.force.com/PartnerSearch?lang=en

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