I'm charged for the plan I never subscribed for and can't cancel because of the cancelation fee

New Here ,
Nov 08, 2021 Nov 08, 2021

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In July 2021 I requested the plan cancelation for my account. However, this month I got charged again. And I can't cancel it because there's some early cancelation fee for the plan I never agreed on.

 

I asked for help in your support chat and they forwarded me a payment confirmation letter that I have never seen before! 

Is there is any chance to get out of this hell of payment I haven't confirmed?  Or you'll keep charging me for plans I have never subscribed for?    

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Adobe Community Professional ,
Nov 08, 2021 Nov 08, 2021

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This is a user to user forum.

Please go to Adobe Customer Service (make sure to sign into your Adobe account first and allow popups on your browser) :
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

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Adobe Community Professional ,
Nov 08, 2021 Nov 08, 2021

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When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you enter your credit card number to buy a subscription... See this page for more information, including a highlited section from the subscription page https://community.adobe.com/t5/account-payment-plan/cancellation/m-p/12153645

 

If you actually did not subscribe you need to cancel your credit card due to someone else using your account

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Adobe Community Professional ,
Nov 08, 2021 Nov 08, 2021

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quote

In July 2021 I requested the plan cancelation for my account.

============

@defaultcif3vbc2h7i1,

If you cancelled within the 14 day grace period, there is no termination fee.  You should have an email confirmation that you cancelled.  Check your spam folder. 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Participant ,
Nov 08, 2021 Nov 08, 2021

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quote

If you cancelled within the 14 day grace period, there is no termination fee.  You should have an email confirmation that you cancelled.  Check your spam folder.

By @Nancy OShea

What does "14 day grace period" refer to, please?

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Adobe Community Professional ,
Nov 08, 2021 Nov 08, 2021

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Read the Subscription & Cancellation Terms that you agreed to when you gave Adobe your credit card number.

https://www.adobe.com/legal/subscription-terms.html

 

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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