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In July 2021 I requested the plan cancelation for my account. However, this month I got charged again. And I can't cancel it because there's some early cancelation fee for the plan I never agreed on.
I asked for help in your support chat and they forwarded me a payment confirmation letter that I have never seen before!
Is there is any chance to get out of this hell of payment I haven't confirmed? Or you'll keep charging me for plans I have never subscribed for?
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This is a user to user forum.
Please go to Adobe Customer Service (make sure to sign into your Adobe account first and allow popups on your browser) :
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.
You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html
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When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you enter your credit card number to buy a subscription... See this page for more information, including a highlited section from the subscription page https://community.adobe.com/t5/account-payment-plan/cancellation/m-p/12153645
If you actually did not subscribe you need to cancel your credit card due to someone else using your account
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In July 2021 I requested the plan cancelation for my account.
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If you cancelled within the 14 day grace period, there is no termination fee. You should have an email confirmation that you cancelled. Check your spam folder.
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If you cancelled within the 14 day grace period, there is no termination fee. You should have an email confirmation that you cancelled. Check your spam folder.
By @Nancy OShea
What does "14 day grace period" refer to, please?
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Read the Subscription & Cancellation Terms that you agreed to when you gave Adobe your credit card number.
https://www.adobe.com/legal/subscription-terms.html
CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html