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N
Nam362852350pgn
Participant
March 25, 2024
Question

I'm having a problem with cancelling the $9.99 plan

  • March 25, 2024
  • 2 replies
  • 142 views

I'm having a problem with cancelling the $9.99 plan. Before, I had cancelled this plan, but then I received an email asking for payment for a package valued at US $44.96/mo. I had not used this plan before. Can anyone help me, please? I sincerely appreciate it!

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2 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
March 25, 2024

after checking the above links, if you still have questions, contact adobe support. there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
March 25, 2024

Nam, sorry for any confusion; for information about the fee being charged, please see https://adobe.ly/3VwKwH2. For more information on how to cancel your plan, see https://adobe.ly/3vpgOt8. ^JW

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