I'm having a problem with cancelling the $9.99 plan

Forum|Forum|1 year ago
March 24, 2024
1 reply
300 views

I'm having a problem with cancelling the $9.99 plan. Before, I had cancelled this plan, but then I received an email asking for payment for a package valued at US $44.96/mo. I had not used this plan before. Can anyone help me, please? I sincerely appreciate it!

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Ged_Traynor

Community Expert

@Nam362852350pgn you'll need to contact Adobe support about cancellation/payment issues
Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
You will need to be on a browser that allows pop-ups and cookies, or the icon won't show.
Twitter: @AdobeCare https://twitter.com/AdobeCare

N

Nam362852350pgnAuthor

Participant

I chatted with support a day ago, and the result was that they had canceled the Adobe subscription plans. However, today I still received an email notification about the renewal.
Would deleting my Adobe account end this issue? Or is there another solution? I'm also considering not using Adobe anymore.

Ged_Traynor

Community Expert

If they cancelled your subscription, you can just ignore the renewal notification.

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