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navoda81599424
navoda81599424
Participant
October 6, 2022
Answered

I'm still receving Mail "Update your Adobe payment information to avoid subscription cancellation"

  • October 6, 2022
  • 2 replies
  • 172 views

I have updated the credit card details but still I'm receving below email, what can I do?  I have updated serveral time but still getting, I have no idea about that can someone give me a solution for this? 

Do you have adobe contact support email? 

 

Thank you. 

This topic has been closed for replies.
Correct answer Peru Bob

Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

2 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
October 6, 2022

no, there's not support via email.  if you receive email from anyone purporting to represent adobe, it's probably a scame.

 

use the links in @Peru Bob's message

    Peru Bob
    Community Expert
    Peru BobCommunity ExpertCorrect answer
    Community Expert
    October 6, 2022

    Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups on your browser. You may not be able to see the chat window if using a VPN.):
    https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

    You may also be able to contact Adobe by phone:
    https://helpx.adobe.com/contact/phone.html

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