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I'm trying to cancel my subscription for 3 months now.

New Here ,
May 22, 2022 May 22, 2022

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The site says if i don't update my payment method, the plan will be automatically cancelled.
That being said I have received an email, 3 months in a row, complaining that my payment method is invalid, despite the fact that the plan should have cancelled itself after the first month, no?

The fact that i'd need to update my payment method (and seemingly pay for the month that i didn't want and shouldn't have been charged for) to cancel the subscription via the "manage my plan" screen is a complete joke and utterly predatory.

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Account management , Billing

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Community Expert ,
May 23, 2022 May 23, 2022

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check https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if the above link doesn't help you cancel, using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html

click contact us (= cryptic icon in the lower right)
in the chat field, type AGENT
be patient, it can take quite a while to reach a human

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Community Expert ,
May 23, 2022 May 23, 2022

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To cancel online, yes your account & payment details must be current.  That's standard practice in the payment industry.  Nothing predatory about it.

 

If you wish to cancel early and pay a 50% penalty fee, you may reach out to Adobe Support directly.  Or wait until your 12th month of service  and avoid early cancellation fees.  Your choice.  Either way, these are the TERMS you agreed to when you joined.


===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

===============

How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html


CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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