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I need a refund

New Here ,
May 02, 2023 May 02, 2023

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I created an account with my University email; at first, I did not have access to all the apps because IT had not given me access. I paid for the monthly subscription with my university account because I needed to do work; days after, the university's IT finally gave me access to the subscription. Now I have access for free through the University. It is the same email; I paid the subscription; how can I claim my refund? It has not been more than a week since I paid for this. I could not get in contact with any customer service.

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Community Expert ,
May 02, 2023 May 02, 2023

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[Moderator moved from Using the Community forums to Account, Payment & Plan.]

Depending on when you joined, you might still be eligble for a refund.  You have 14 days from the day you joined.

 

With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below.  Click on Manage Plans > Cancel
https://account.adobe.com/plans

===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Twitter: https://twitter.com/adobecare

Hope that helps.

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Expert ,
May 02, 2023 May 02, 2023

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contact your plan administrator 

---------------

 

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

 

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

 

<moved from using the community>

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