I need a refund

[H?ng Ng?c_Nguy?n Th?5019]

1. I subscribed to adobe after effects and canceled within 14 days, according to the terms I should get a refund but now it has been 8 days and I still haven't received the refund. why is that? what should I do to get the refund?

[Shivangi_Gupta]

Thanks for reaching out, @Hồng Ngọc_Nguyễn Thị5019

I checked and found that you subscribed to Adobe After Effects on Feb 4, 2025 and canceled it.  As per our records, the subscription has been purchased again on Feb 26, 2025 which is still active(8 days till now). The free trial can only be availed only once, this is the reason you may not be eligible for refund even if you cancel the subscription within 14 days. Please refer to this article for more info: https://adobe.ly/43ngr0E

Let me know if you have any questions.
^Shivangi