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I need help. Please. [Want to cancel a plan which has automatically renewed]

New Here ,
Nov 08, 2023 Nov 08, 2023

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About a year ago, I got Adobe to cover my needs for my art and design class. I got the student discount I think, and I paid £28 roughly per month. But due to unforeseen health issues, I am no longer in college. I received emails that it was ending soon and I suspected that the payments would stop. 

I was charged £58 today for a service I no longer use and I cannot cancel it because it wants me to pay nearly £300. Please, please, help me. I cannot afford this. I am struggling to pay for food. Please help. Please cancel it and return the money. Please.

 

 

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Community Expert ,
Nov 08, 2023 Nov 08, 2023

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subscriptions automatically renew unless you cancel around the time your subscription ends.  it sounds like your subscription just ended so contact adobe support for help.

 

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

 

================================================

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from using the community">

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Adobe Employee ,
Nov 15, 2023 Nov 15, 2023

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Hi there,

I see you have an active Creative cloud all apps susbcription under the same ID as with forums. The suscription is 7 days old and can be cancelled without a cancellation fee. Please see the article for help: https://helpx.adobe.com/in/manage-account/using/cancel-subscription.html

 

Hope this helps! Feel free to update the thread for any other queries.

 

Thanks

Kanika

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