I need help with account closure

Forum|Forum|10 months ago
April 11, 2025
2 replies
243 views

I have an old account linked to my son's school. the email is no longer active and he has forgotten the password. So password resets don't work. You can only speak to a human at Adobe if you have an account AND login from that account. I have an active account I am paying for but cannot login. It's an infuriating death loop. PLEASE HELP!!

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Correct answer Shivangi_Gupta

Hi @Peaceful_Mercury6618,

We appreciate you reaching out. I understand you have lost access to your account login credentials. Could you check this article and see if it helps? https://adobe.ly/3EcztwH

Let me know the outcome.
^Shivangi

kglad

Community Expert

and then to remove an account, go to https://www.adobe.com/privacy.html, click contact us and request your adobe id be deleted.

Shivangi_Gupta

Correct answer

Community Manager

Hi @Peaceful_Mercury6618,

We appreciate you reaching out. I understand you have lost access to your account login credentials. Could you check this article and see if it helps? https://adobe.ly/3EcztwH

Let me know the outcome.
^Shivangi

P

Peaceful_Mercury6618Author

Participant

This doesn't provide an answer to my specific problem. I either have to login - not possible. or use the chatbot - which tells me to login. I think I need an email address for someone to help.

kglad

Community Expert

you can't initiate email support.

you'll need to wait for an employee to give you further info.

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