I need help with my adobe account

[jenny_6307]

I have another adobe account under the email [Personal information removed by moderator.]

but that email address is defunct. I previously canceled my subscription on that adobe account (since the email no longer worked) but this month my credit card was charged again. I've forgotten the password to that adobe account so I can't log in to see what happened. Is there any way for me to cancel the subscription on that account and delete that account completely, since the email isn't working? Thank you!

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

[jenny_7395]

I was looking through the forums and wasn't sure which community is most appropriate. Which one would you recommend I post to instead? You mentioned this post has already been moved, yes? Where to?

[kglad]

and sorry, that link was supposed to be https://helpx.adobe.com/manage-account/using/create-update-adobe-id.html

[kglad]

see https://helpx.adobe.com/manage-account/using/change-email-address.html

[jenny_7395]

This page shows how I can change the email after I've already logged in. I'm aware of this method, it's only that I can't sign in to that account (forgot my password) so I don't have access to the "account information and access" page.

[kglad]

your posts are in the account, payment & plan forum, https://community.adobe.com/t5/account-payment-plan-discussions/i-need-help-with-my-adobe-account/m-...

[Kanikas]

Hi jenny_7395, 

Please get in touch with our support team for help. You may click on this link for help.

Thanks 
^KS