I need to cancel my account.

Forum|Forum|10 months ago
April 25, 2025
1 reply
411 views

I need to cancel my accounts as soon as possible before my tiral expires, but the system will not let me. The cancellation area says "You’ll be able to manage this plan shortly."

Please help! I dont want to be charged for these services!

AnandSri

Community Manager

Hello Anthony!

I hope you are doing well, and we are sorry for the trouble you had.

Please see this article for the steps which guide you about cancelling the trial subscription: https://adobe.ly/3SbihuA

If you need immediate assistance, please get in touch with the support team using this URL, and they can assist you further. I will also loop in our community expert team, and they can also guide you further.

Thanks,

Anand Sri.

A

anthony_3420Author

Participant

Hi Anand,

I have attempted to follow the cancellation tutorial, however it does not allow me to cancel. There is a note which says ""You’ll be able to manage this plan shortly.". That notice has been there since day 1. I need to cancel this account as soon as possible. I no longer need these services. Please see the image below to see what Im talking about.

Shivangi_Gupta

Community Manager

There is no way for me to update my payment method. The feature to do so simply says "You'll be able to manage this plan shortly" and has been that way since the day I created this account trial. At this point Im feeling like im being held hostage till payment is due... Can someone please just cancel this for me so I can avoid being charged?

Hi @anthony_3420,

We are sorry for the experience. Would you mind starting a private chat session with our support team here: https://adobe.ly/4jvi01G

They'll help you with the process.

^Shivangi

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