I need to cancel my plan without cancelation fee.

Question

i was register for trail version after 2 days i tried to cancel the subscription but its failed becaue the procesure of cancel is so complecated and it's kinda misleading, so i couldn't cancel sucessufully.

so i received the credit bill and notice i was bill and actually i dont want the service and i know i dont need it also, but i try to cancel the plan again, it said will charge HKD 1006 cancelation fee, how can i cancel my plan without it, it dose not make sense because i really try my best to cancel, i dont even know the cancel it failed.

Who or what email i can contact with to cancel my plan without cancelation fee.

Please help me to slove

kglad · Accepted Answer

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

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