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Purpleperil
Participant
December 10, 2021
Question

I need to cancel my subscription

  • December 10, 2021
  • 1 reply
  • 167 views

I need to cancel this Creative Cloud subscription, I have issues with my brain now that mean I can’t use this any longer, you’re punishing me for being neurologically disabled by threatening me with a fee to leave, what about the money you have taken for a service that I’ve been unable to use? Think you’re a rip off, also with closing the ipad apps too, it’s not worth the money now, even if I could use it, which with FND, M.E and Fibromyalgia, I can barely guide a mouse or pencil.

Regards

 

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1 reply

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
December 10, 2021

To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
-READ THIS https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel
-do be aware that cancelling early means paying 1/2 of the remaining subscription time as a fee
--this is cancelling AFTER the trial converts to paid and BEFORE the end of the subscription
-or have Adobe support cancel your subscription using the "autoOpen" Chat link below

This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

P
PurpleperilAuthor
Participant
December 10, 2021

Thank you for your response, I'll take a look when I'm functioning a little better, maybe a morning thing, just hate that I keep missing the renewal somehow, probably my symptoms keeping me occupied, just can't use something i'm paying for.

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
December 10, 2021

When you contact support be sure to mention your medical problem... you MAY be able to have the early cancel fee waived

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