I need to cancel subscription.

[Andrew17304675fvnz]

Hi, I no longer use Adobe.

I have looked into canceling my subs but you charge a fee. I cannot afford to pay this fee as I am now on benefits.

Adobe have taken my payment details without my permission, as recently my debit card was renewed (I did not give them my new card details)

This week a payment of 9 pounds 98 went out of my account and now it is empty.

I have tried to contact them by phone but it just says the system is busy.

I need that money refunded.

[kglad]

these are user forums.   you should contact adobe support. 

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

[Rashmi27002770wxve]

Hi there,

We appreciate you writing to us. Happy to help!

We have checked your account and we see that you have an active Photography subscription under the email address associated with the community.

Your purchase of a yearly subscription comes with a significant discount. Therefore, a cancellation fee applies if you cancel before the year ends.

Please follow the link below which has the steps on how to cancel a subscription.

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

Also, please read the article to learn about cancellation terms for your subscription.

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel

Since, this is a community forum, as suggested earlier please contact the Support for any further help regarding the cancellation fee.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

Hope the information was helpful to you. Please let me know if you have any further questions.

Sincerely,

Rashmi Swain