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T
terrih97797828
Participant
May 2, 2022
Question

I need to delete a second plan from my account

  • May 2, 2022
  • 2 replies
  • 268 views

I have two profile under one log in. The personal account has a plan associated with it that I don't use. I'm getting notified that there's a billing issue. My other plan is up-to-date. I'd like to delete the expired plan but I want to make sure I don't lose any files. Is that a risk?

This topic has been closed for replies.

2 replies

I
iCharles
Legend
May 4, 2022

Hi Terri,

 

We reviewed the email that you used to post here and found that your account is currently linked to 2 plans, Creative Cloud for Individuals & Creative Cloud for Teams.

 

Since the plan that you want assistance with canceling is the Individual Plan, We will be moving this thread to the Accounts, Payments, and Plans forums.

 

Thanks

Charles.

D
Dj_Creative_enthusiast
Inspiring
May 3, 2022

Hi,

 

Thank you for posting your query here, however this is a user forums and we do not have the access view your account or Subscription information. 

 

You may contact Adobe Support Team by clicking on : https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI

Hope this helps. 

 

Thank you.

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