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A
Anna5cc9
Participant
August 12, 2020
Answered

I paid but have no subscription

  • August 12, 2020
  • 5 replies
  • 18742 views

I paid for a year to access Adobe on the 4th of july, but I don't have an account anymore, just an option for the free trial version. And in no way possible can I find the chat/telephonenumber.

So you get the money and then one is left to their own devices? Not very happy over here...

 

Please let me know how you are going to fix this.

    Correct answer Manan Joshi

    Try the steps mentioned in the following link
    https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
    If it doesn't work, then you need to contact support.
    Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
    https://helpx.adobe.com/contact.html
    Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
    Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
    https://tinyurl.com/y7cfrr7y
    -Manan

    5 replies

    E
    Emmanuel_Kinyua7020
    Participant
    August 26, 2024
    • I paid you never activated my package 
    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    August 26, 2024

    @Emmanuel_Kinyua7020 

     

    do you have a question?

    A
    ak356728129uwk
    Participant
    June 24, 2024

    i have already paid my subscription but plan not active 

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      June 24, 2024

      @ak356728129uwk 

       

      what problem are you seeing?  the cc desktop app showing trail buttons instead of install?  something else?

      J
      Jan0D4C
      Participant
      August 13, 2020

      I am having the same problem, I am fully paid up until 2021 but I cannot gain access to covert from word to pdf and vice versa, the pop up keeps telling me that I have no subscription and when I click on the link to subcribe (just to see what it does) I am told I have a subscription already. Customer Services don't seem to get it when I explain. Any Adobe technical people got a solution? I am being robbed of my money!!

        T
        Test Screen Name
        Legend
        August 12, 2020

        One possibility is that, when you paid, you were logged on as a different person (who perhaps shares the computer). If so you may have given them a nice gift...

          M
          Community Expert
          Manan JoshiCommunity ExpertCorrect answer
          Community Expert
          August 12, 2020

          Try the steps mentioned in the following link
          https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
          If it doesn't work, then you need to contact support.
          Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
          https://helpx.adobe.com/contact.html
          Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
          Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
          https://tinyurl.com/y7cfrr7y
          -Manan

          -Manan
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