Participant

Answered

I paid but have no subscription

Forum|Forum|5 years ago
August 12, 2020
5 replies
18739 views

I paid for a year to access Adobe on the 4th of july, but I don't have an account anymore, just an option for the free trial version. And in no way possible can I find the chat/telephonenumber.

So you get the money and then one is left to their own devices? Not very happy over here...

Please let me know how you are going to fix this.

Billing

Correct answer Manan Joshi

Try the steps mentioned in the following link
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
If it doesn't work, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

E

Emmanuel_Kinyua7020

Participant

I paid you never activated my package

kglad

Community Expert

@Emmanuel_Kinyua7020

do you have a question?

A

ak356728129uwk

Participant

i have already paid my subscription but plan not active

P

Preethika38583034om1x

Participant

same thing happened to me, i have paid already for an yearly subscription but I'm n ot able to use any of the apps

Kanikas

Community Manager

@Talent Talk32628253t5ct

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

if those all fail, change your cc language. eg, try international english

if that fails, change the install location

Hi there, we're here to help you. The email ID that you are using within the community does not have any active subscription. Please make sure that you are sigining in with the correct ID.

Thanks

^KS

J

Jan0D4C

Participant

I am having the same problem, I am fully paid up until 2021 but I cannot gain access to covert from word to pdf and vice versa, the pop up keeps telling me that I have no subscription and when I click on the link to subcribe (just to see what it does) I am told I have a subscription already. Customer Services don't seem to get it when I explain. Any Adobe technical people got a solution? I am being robbed of my money!!

T

Test Screen Name

Legend

One possibility is that, when you paid, you were logged on as a different person (who perhaps shares the computer). If so you may have given them a nice gift...

M

Manan Joshi

Correct answer

Community Expert

Try the steps mentioned in the following link
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
If it doesn't work, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

-Manan

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