I paid but my account wasn't updated

[RosabelBraga]

Hi friends ... I paid for the full CC account, but still, my account is like a free account .. What could I do?

Thank you for your help!

[kglad · Accepted solution]

check your account to verify your subscription is what you expect and to verify your adobe id (used in the next step), https://accounts.adobe.com/

if your account shows

a. your subscription is active,

1.  sign out and then back in to your cc desktop application using the same adobe id above to verify your subscription:  http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

2.  if that fails, https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

3.  if that fails, https://helpx.adobe.com/creative-cloud/kb/cc-reverts-to-trial.html

4.  if that fails, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

if your account shows

b. you have no subscription and you're paying for one

1. using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

[Asma360174023kwa]

I completed the payment, but it turns out that I did not pay and the amount was withdrawn from my card by you, can you follow up pls

[Shivangi_Gupta]

Hi there,

Thanks for reaching out. As per your account info, you have an active subscription to Adobe Photoshop and Adobe Lightroom. Adobe Photoshop is paid and active however there is some payment issue with the Lightroom subscription. We'd recommended contacting our support team and starting a private chat session to discuss this in detail. https://adobe.ly/49LGT4l

Let us know if you have any questions.

Regards,

Shivangi

[kglad · Accepted solution]

@Asma360174023kwa 

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[gordong61076594]

My payment has gone off for the past two months and yet when I try access my apps it still says issue with my payment, feels like I am being billed but not getting any services, how do you fix this??? 

[kglad · Accepted solution]

@gordong61076594 

contact adobe support.

[anthony_6359]

How do I contact support?

[kglad]

@anthony_6359 

there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[Mousa37271388vvtb]

Hi friends ... I paid for the full CC account, but still, my account is like a free account .. What could I do?

Thank you for your help!

[kglad]

@Mousa37271388vvtb 

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

below are solutions some users reported:

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

if that fails, change the install location

[reach382721012hy3]

im not able to loging adove with EMAIL REMOVED

This is a public forum, not Adobe support... do not post private information... Moderator

[kglad]

@reach382721012hy3 

can you sign in to https://account.adobe.com?  

can you sign in to your cc desktop app?