I set the wrong graduation date

[marissak6263304]

I signed up for adobe cloud for college and I forgot what year I graduate, soo I put 2017 which is wrong. Is there anyway for me to change that since I will be a student after 2017?

[Sheena Kaul · Accepted solution]

Moving to Student and Teacher Edition Information‌

Hi,

Please refer Renew, restart, or extend your Adobe Creative Cloud membership

You may also see Adobe Creative Cloud Education FAQ

Hope that helps!

Regards,

Sheena

[gpap1981]

Hi, I'm facing the same issue, how can I resolve it ?

[kglad]

@gpap1981 

edit your education info, https://helpx.adobe.com/x-productkb/global/graduation-education-discount-expiry.html

[gpap1981]

Hi, I can't see the option for Education information section, the interface is different. Thanks.

[kglad]

@gpap1981 

is your school managing your plan?  if yes, contact the plan administrator.

[Rashmi27002770wxve]

Hi gpap1981,

Happy to help!

We have checked your account and we see that you have an active Creative Cloud all apps individual subscription under the email address associated with the community.
Please check if you may have signed up with Adobe using an alternate email address and contact the admin as suggest earlier.

However, if this is related to your individual subscription you will have to contact the Support team for further help.

We are happy to share the link that can help you to connect with the Adobe Customer support via chat.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

Hope the information was helpful to you. Please let me know if you have any further questions.

Sincerely,

Rashmi Swain