I updated my billing information but keep getting warning

Question

Dear community,I updated the billing information a few days ago, but I keep getting a notification in the Creative Cloud App: "last warning - update billing information". When I click on the notification I get to a login window in my browser where an old email adress of mine is used. There is written "No account is assigned to the email address" - which is true, but I can't change the email adress in the window.I tried everything, like to delete the opm.db file, repair the CreativeCloud app, added the old email adress as my secondary email adress. But nothing worked.When I go to my Adobe Accont everything is fine. Next payment will be next year. But I'm afraid that my CreativeCloud app will stop working soon, if I can't fix the issue.I am very thankful for any help!Best wishes,Jill

John T Smith · Answer

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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