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I've paid my suscription but I can't use it?

New Here ,
Sep 03, 2024 Sep 03, 2024

Hello, basically, that's the problem. I've paid my suscription but I can't use it? How come?

TOPICS
Account management , Billing
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Community Expert ,
Sep 03, 2024 Sep 03, 2024

Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies in your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or X (was Twitter):
https://twitter.com/adobecare.

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Community Expert ,
Sep 03, 2024 Sep 03, 2024

you have to fix your billing problem to precede. https://helpx.adobe.com/manage-account/using/update-billing-information.html

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New Here ,
Sep 11, 2024 Sep 11, 2024

It was solved automatically by itselft.

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Community Expert ,
Sep 11, 2024 Sep 11, 2024
LATEST

ok

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