Skip to main content
Participant
March 24, 2025
Question

I WANT A REFUND ON MY ADOBE SUBSCRIPTION

  • March 24, 2025
  • 2 replies
  • 513 views

Dear Adobe Support,

I recently signed up for a 7-day free trial, but unfortunately, I forgot to cancel before it ended. Today, I was charged $19.99 USD, and as soon as I noticed the charge, I immediately canceled the subscription.

Since your policy states that a refund is possible if canceled within the allowed period, I kindly request a full refund for this accidental charge. I have read that the refund should be processed within 5 business days, and I would appreciate confirmation that my refund is being processed.

Please let me know if any further action is required on my end. I look forward to your prompt assistance.

Thank you for your help.

2 replies

Nancy OShea
Community Expert
Community Expert
March 24, 2025

If you cancelled within 14 days of downloading the software, a refund will be credited to your bank card.  Most banks require 10-15 business days (Monday through Friday) to post money transfers. 

 

Nancy O'Shea— Product User & Community Expert
kglad
Community Expert
Community Expert
March 24, 2025

check your account, https://account.adobe.com to see if a refund has been initiated.

Participant
March 24, 2025

Hi can you please guide me on how to check the statuts 

 

kglad
Community Expert
Community Expert
March 24, 2025

click the link to see your account pages