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Participant
August 24, 2023
Question

I want to cancel my account

  • August 24, 2023
  • 3 replies
  • 203 views

community.adobe.com
Solved: I want to cancel my account - Adobe Support Community - 9653981
Solved: I want to cancel my account. Can you help me? - 9653981

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3 replies

Participant
August 24, 2023

i want to cancel my subscription 

 

 

Peru Bob
Community Expert
Community Expert
August 24, 2023

See here:
https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html
and here:
https://helpx.adobe.com/manage-account/using/cancel-subscription.html

If you have trouble canceling, please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You can also contact Adobe by Twitter:
https://twitter.com/AdobeCare

Community Expert
August 24, 2023

To start with look at the following link for information on how to cancel your subscription.
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
If the information does not help, then you need to contact support. To contact support follow the instructions given below
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

-Manan
Community Expert
August 24, 2023

What are you tryig to convey with your message? Please expalin in detail. Also, create your own thread and don't revive old threads.

P.S. :- I will branch your post into a new post for now

-Manan

-Manan