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I want to cancel my plan and change to the individual plans for students

New Here ,
Apr 30, 2023 Apr 30, 2023

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Hello, I just signed up for the institutional plan, but I realize this was not what I sought. So I want to cancel my plan and change it to an individual student plan. How can I cancel it immediately? The cancel function is hidden and I could not find it anywhere for my plan. 

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Account management , Billing

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correct answers 1 Correct answer

Community Expert , Apr 30, 2023 Apr 30, 2023

Hello @Violet29668539jr0v,
Look at the following link for information on how to cancel your subscription.
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
If the information does not help, then you need to contact support. To contact support follow the instructions given below
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon a

...

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Community Expert ,
Apr 30, 2023 Apr 30, 2023

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for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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Community Expert ,
Apr 30, 2023 Apr 30, 2023

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Hello @Violet29668539jr0v,
Look at the following link for information on how to cancel your subscription.
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
If the information does not help, then you need to contact support. To contact support follow the instructions given below
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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LEGEND ,
May 01, 2023 May 01, 2023

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Do you mean that 

- you JOINED your institutional plan (which the institution already had)? If so, you must cancel through your institutio.

- you SETUP a new institutional (enterprise) plan - there was no plan for this institution before? If so, contact your reseller, but you are probably committed for the year you contracted to.

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