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I want to cancel my subscription.

New Here ,
Apr 05, 2024 Apr 05, 2024

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Hi. I want to cancel my Adobe Illustration subscription. It's getting hard to pay every month.. Please cancel it

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correct answers 2 Correct answers

Community Expert , Apr 06, 2024 Apr 06, 2024

If it's a yearly subscription, then it won't be easy to cancel, there's a fee for early canceling.

Everything else please take a look here https://helpx.adobe.com/manage-account/using/cancel-subscription.html

 

This is the community forum. We have no insight into Customer data

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Community Expert , Apr 06, 2024 Apr 06, 2024

we cannot cancel for you.  you have to do it yourself.

 

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page"

...

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Community Expert ,
Apr 06, 2024 Apr 06, 2024

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If it's a yearly subscription, then it won't be easy to cancel, there's a fee for early canceling.

Everything else please take a look here https://helpx.adobe.com/manage-account/using/cancel-subscription.html

 

This is the community forum. We have no insight into Customer data

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Community Expert ,
Apr 06, 2024 Apr 06, 2024

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we cannot cancel for you.  you have to do it yourself.

 

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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New Here ,
Apr 07, 2024 Apr 07, 2024

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"Getting hard to pay every month"

Have fun with the cancellation fee because Adobe does not care about their customers. It's a scummy way to go about a "monthly" subscription. They should 100% adjust their subscription models. All I see is confused and frustrated individuals in these discussion boards.

 

The only way I can assist is if you have the monthly option and there is a cancellation fee, talk with an agent about it and the best they'll do is give you a few months free. Sorry you chose Adobe buddy.

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Community Expert ,
Apr 09, 2024 Apr 09, 2024

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@Hunter36141466blj2  schrieb:

It's a scummy way to go about a "monthly" subscription.


 

You can subscribe month by month and then you can also cancel month by month.

Or you can commit for a year and pay that month by month, but then you can also only cancel after a year.

 

Second option is cheaper (of course), but has the cancellation fee attached. 

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Community Expert ,
Apr 09, 2024 Apr 09, 2024

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clarification: " you can commit for a year and pay that month by month, but then you can also only cancel after a year"

 

should read: you can commit for a year and pay that month by month, but then you can also only cancel, without a cancellation fee, after a year.

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New Here ,
Apr 10, 2024 Apr 10, 2024

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It was a free trail now I don't want it I want to cancel this

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New Here ,
Apr 10, 2024 Apr 10, 2024

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Please cancel 

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New Here ,
Apr 10, 2024 Apr 10, 2024

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If you don't cancel I will have bank block any further payment so cancel I am not satisfied with this product 

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Community Expert ,
Apr 10, 2024 Apr 10, 2024

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 no one here can cancel on your behalf.  you must cancel your own subscription.

 

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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