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A
Anonymous
December 3, 2020
Answered

I want to cancel subscription after 1 year but Adobe want to charge 274 € without any reason

  • December 3, 2020
  • 1 reply
  • 414 views

Hello,

I had a Creative Cloud All Apps for one year ending in November. I didn't get any notice by Adobe that the contract will be extend for one full year (only expecting to be prolongated monthly after the first year).

Now I want to cancel my subscription, but Adobe wants to invoice 274 € for the remaining time (without indicating which one) and then to stop immediately the services.

How can I stop my subscription without being to pay for these 274 € for which I have no idea?

The phone support is empty only an answering machine without anybody.

Thanks in advance for your support.

yves

This topic has been closed for replies.
Correct answer Manan Joshi

Auto-renewal is on by default and there is no option to disable it, unfortunately. You can contact support and see if they are able to wave off the cancellation fees. To contact support, login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

1 reply

M
Community Expert
Manan JoshiCommunity ExpertCorrect answer
Community Expert
December 3, 2020

Auto-renewal is on by default and there is no option to disable it, unfortunately. You can contact support and see if they are able to wave off the cancellation fees. To contact support, login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

-Manan
A
Anonymous
December 3, 2020

Thank you for your support.

I have been able to discuss with the support and thinks are in order now.

yves

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