Let me move this to the Account, Payment, & Plan forum for you, which is the appropriate forum for your question.
The Using the Community forum is for help in using the Adobe Support Community forums, not for help with specific programs. Product questions should be posted in the associated product community.
This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.
Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support.
CHAT: Click the following to contact Adobe customer support staff for help: