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aaabbbyyy
aaabbbyyy
Participant
August 23, 2021
Question

I want to move a subscription from one adobe account to another

  • August 23, 2021
  • 2 replies
  • 1261 views

Hello,

 

I ended up with two different Adobe accounts, I have the photography plan under one account and Adobe acrobat under the other. I want to move acrobat to the other account but if i cancel that plan I will be charged becasue i am on annual billing. Is there another way ?

    This topic has been closed for replies.

    2 replies

    T
    Test Screen Name
    Legend
    September 18, 2021

    Beware that, even if Adobe agree to waive the cancellation fee (it's their choice), they will still have to cancel one or both programs and you will lose all files in Adobe's cloud so be SURE you have copies of everything outside the cloud. 

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    September 14, 2021

    [Moderator moved from Business Catalyst to Account, Payment & Plan.]

    Sorry for late reply.  But you posted this in Business Catalyst which has shut down and that forum gets no traffic anymore.

     

    You must contact Adobe directly about billing and account matters. 

     

    The Photography Plan does not include Acrobat and vice versa.  They are two separate plans.  Your only option would be to cancel what you have now and sign-up for the ALL APPS plan which includes everything you have now and much, much more. 

    https://www.adobe.com/creativecloud/plans.html

     

    Hope that helps.

     

     

     

    Nancy O'Shea— Product User & Community Expert
      A
      ArnoldB839
      Participant
      September 17, 2021

      Hi,

      Thanks for your reply. I understand the photography plan doesn't include acrobat. That's not what I am asking about. 

      I have the photography plan under one login.

      I have acrobat under another login.

      I want to have both under the same login. 

       

      I want to cancel the acrobat subscription  from the account its in but if I do I get charged for a full year.

      So I want to just move it to the other account without having to pay twice for it. 

      How do I contact Adobe directly to do this?

       

      John T Smith
      Community Expert
      John T SmithCommunity Expert
      Community Expert
      September 17, 2021

      Be sure to remain signed in with your Adobe ID before accessing the link
      Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
      -make sure that your browser does NOT block ads, scripts, or pop-ups
      -you must also allow 'cookies' in your web browser for the link to work
      This link will go directly to the chat option
      Type "Agent" in the chat box to bypass the chatbot and be connected to a person
      -Meaning type in the word Agent without the quote " " marks
      https://helpx.adobe.com/contact.html?rghtup=autoOpen

       

      Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
      -click for more information about scammers https://tinyurl.com/10791730

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