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CliveYet
CliveYet
Known Participant
July 6, 2021
Answered

I would like to get a refund please

  • July 6, 2021
  • 3 replies
  • 4301 views

I paid for and downloaded the latest Premier elements via the Adobe website only 3 days ago but this was wrong, i feel the information was misleading. I thought i had to pay upfront for the month's trial. As it is only 3 days ago, I believe i am able to get a refund. I have tried very hard to find a contact number, email or even chat but to no avail. Can any one help with this please? At least a a way of contacting Adobe would be much appreciated

Thank you

    This topic has been closed for replies.
    Correct answer John T Smith

    Sorry, nobody here can help with an account or payment problem
    This is a public forum, you need the link to Adobe support, not other users
    Be sure to remain signed in with your Adobe ID before accessing the link
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
    -make sure that your browser does NOT block ads, scripts, or pop-ups
    -you must also allow 'cookies' in your web browser for the link to work
    This link will go directly to the chat option
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person
    -Meaning type in the word Agent without the quote " " marks
    https://helpx.adobe.com/contact.html?rghtup=autoOpen
    - or https://helpx.adobe.com/contact/phone.html
    .
    Also: beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730

    3 replies

    S
    Saeid28592795kvnl
    Participant
    February 25, 2023

     

    Hi Support Team,

           I just sent request to refund 12 months extra charge to ActPal's account, but forgot to share the Email address and accoiunt subscription address to follow it up. Please check EMAIL REMOVED to review the account plan. Just now I have canceled the plan to make sure you are not charging again, because it had been canceled long time back, but looks like it didn't go through properly and without knowing that you have been charging us in last 12 months without using After Effect tools. Please reach out to account Email address EMAIL REMOVED and Phone number TELEPHONE REMOVED in csae of any question / concern. 

     

    Thank you.

    Saeid Hamzeh.

    ACTPAL LLC. 

     

    THIS IS A PUBLIC FORUM, NOT ADOBE SUPPORT

    [personal information removed for your protection]
    [This is a public forum, not Adobe support, please do not post personal information]

    S
    Saeid28592795kvnl
    Participant
    February 25, 2023

    Looks like adobe was charging ActPal's account in last 12 months without using After Effect tools at all. Could you please help to refund $240 back to ActPal's account? Please reach out to TELEPHONE REMOVED account in case of any question to get it refunded faster. 

     

    Thank you.

    Saeid Hamzeh.

    ActPal LLC.

     

    [personal information removed for your protection]
    [This is a public forum, not Adobe support, please do not post personal information]

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    February 25, 2023

    @Saeid28592795kvnl 

     

    whether you use or not is irrelevant. adobe can't even determine whether you use or not. the key is whether you canceled your subscription or not.

     

    if you canceled, or can make a convincing case, contact adobe support.  there are 3 ways to contact adobe; chat, phone and twitter:

    chat:
    use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    phone:
    https://helpx.adobe.com/contact/phone.html

    twitter:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

      John T Smith
      Community Expert
      John T SmithCommunity ExpertCorrect answer
      Community Expert
      July 6, 2021

      Sorry, nobody here can help with an account or payment problem
      This is a public forum, you need the link to Adobe support, not other users
      Be sure to remain signed in with your Adobe ID before accessing the link
      Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
      -make sure that your browser does NOT block ads, scripts, or pop-ups
      -you must also allow 'cookies' in your web browser for the link to work
      This link will go directly to the chat option
      Type "Agent" in the chat box to bypass the chatbot and be connected to a person
      -Meaning type in the word Agent without the quote " " marks
      https://helpx.adobe.com/contact.html?rghtup=autoOpen
      - or https://helpx.adobe.com/contact/phone.html
      .
      Also: beware of answering anyone who sends you a private message
      -click for more information about scammers https://tinyurl.com/10791730

      CliveYet
      CliveYetAuthor
      Known Participant
      July 7, 2021
      Thank you very much for this advice
      Clive



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