Skip to main content
Participant
February 1, 2021
Frage

illustrator plan

  • February 1, 2021
  • 4 Antworten
  • 246 Ansichten

hey, i paid for the one month plan illustrator and was charged for it already, but when i go to "my plans" it says that i will be charged again next month. when i tried to cancel the plan (because its clearly not what i paid for) it said that if i cancel it i will no longer have access to illustrator, even though i was already charged for this month.

thank you.

Dieses Thema wurde für Antworten geschlossen.

4 Antworten

Legend
February 2, 2021

All plans auto renew

The annual plan, paid monthly (about $20) is an ANNUAL plan, with a one year commitment (promise to pay $240, in other words). Adobe give a generous 50% discount on the remaining fee for the year if you cancel early.

The monthly plan (about $30) is indeed a commitment of only a month, you can cancel at the end of any month.

John T Smith
Community Expert
Community Expert
February 1, 2021

If you did buy the more expensive monthly plan, you agreed to pay EVERY MONTH until you cancel

 

SOME programs are available Monthly https://community.adobe.com/t5/Get-Started/Being-charged-for-a-full-year-when-i-m-on-month-to-month/td-p/10248222 - links and pictures

 

To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html

John T Smith
Community Expert
Community Expert
February 1, 2021

>says that i will be charged again next month

 

That is correct... you bought a ONE YEAR CONTRACT with monthly payments https://www.adobe.com/legal/subscription-terms.html

Monika Gause
Community Expert
Community Expert
February 1, 2021

On the forums we can't help you with account issues.

Please contact Customer Care. https://helpx.adobe.com/contact.html