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illustrator plan

New Here ,
Feb 01, 2021 Feb 01, 2021

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hey, i paid for the one month plan illustrator and was charged for it already, but when i go to "my plans" it says that i will be charged again next month. when i tried to cancel the plan (because its clearly not what i paid for) it said that if i cancel it i will no longer have access to illustrator, even though i was already charged for this month.

thank you.

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Activation billing and install

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Adobe Community Professional ,
Feb 01, 2021 Feb 01, 2021

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On the forums we can't help you with account issues.

Please contact Customer Care. https://helpx.adobe.com/contact.html

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Adobe Community Professional ,
Feb 01, 2021 Feb 01, 2021

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>says that i will be charged again next month

 

That is correct... you bought a ONE YEAR CONTRACT with monthly payments https://www.adobe.com/legal/subscription-terms.html

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Adobe Community Professional ,
Feb 01, 2021 Feb 01, 2021

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If you did buy the more expensive monthly plan, you agreed to pay EVERY MONTH until you cancel

 

SOME programs are available Monthly https://community.adobe.com/t5/Get-Started/Being-charged-for-a-full-year-when-i-m-on-month-to-month/... - links and pictures

 

To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html

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LEGEND ,
Feb 02, 2021 Feb 02, 2021

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LATEST

All plans auto renew

The annual plan, paid monthly (about $20) is an ANNUAL plan, with a one year commitment (promise to pay $240, in other words). Adobe give a generous 50% discount on the remaining fee for the year if you cancel early.

The monthly plan (about $30) is indeed a commitment of only a month, you can cancel at the end of any month.

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