Copy link to clipboard
Copied
hey, i paid for the one month plan illustrator and was charged for it already, but when i go to "my plans" it says that i will be charged again next month. when i tried to cancel the plan (because its clearly not what i paid for) it said that if i cancel it i will no longer have access to illustrator, even though i was already charged for this month.
thank you.
Copy link to clipboard
Copied
On the forums we can't help you with account issues.
Please contact Customer Care. https://helpx.adobe.com/contact.html
Copy link to clipboard
Copied
>says that i will be charged again next month
That is correct... you bought a ONE YEAR CONTRACT with monthly payments https://www.adobe.com/legal/subscription-terms.html
Copy link to clipboard
Copied
If you did buy the more expensive monthly plan, you agreed to pay EVERY MONTH until you cancel
SOME programs are available Monthly https://community.adobe.com/t5/Get-Started/Being-charged-for-a-full-year-when-i-m-on-month-to-month/... - links and pictures
To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
Copy link to clipboard
Copied
All plans auto renew
The annual plan, paid monthly (about $20) is an ANNUAL plan, with a one year commitment (promise to pay $240, in other words). Adobe give a generous 50% discount on the remaining fee for the year if you cancel early.
The monthly plan (about $30) is indeed a commitment of only a month, you can cancel at the end of any month.