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Illustrator

New Here ,
Sep 25, 2023 Sep 25, 2023

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Quiero pagar Illustrator con tarjeta de débito y me sale "error" ya lo he intenta con más de 2 tarjetas y diferentes cuentas de adobe y aún así me sale lo mismo, por qué pasa eso?

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Community Expert ,
Sep 26, 2023 Sep 26, 2023

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Please contact Customer Care for issues with your payment. Only they have access to accounts.

https://helpx.adobe.com/contact.html 

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Community Expert ,
Sep 26, 2023 Sep 26, 2023

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there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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