important issue, help

Community Beginner ,
Mar 12, 2022 Mar 12, 2022

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hello everyone, 3 months ago i signed up and created an account (other than this one) and i barely used it but intentionally paid for the 2 months, the last month i deleted my account and thought i wouldnt have to pay for it, but unfortunately i have been charged despite the fact that that account has been deleted
i tried to login into that account but i failed and cant cancel my plan, im afraid i will be charged again, i know its 36 euro is not much but i earn money in polish zloty which is 180 and its a lot for me right now, i wanted to ask how to deal with this? chat bot  sent me here to you guys, i also want to ask if a refund is possible if i didnt use the creative cloud since the second money charge? i really need help with this 
thank you so much for all responses

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correct answers 1 Correct answer

Adobe Community Professional , Mar 13, 2022 Mar 13, 2022
Hi, this is primarily a user-to-user Forum – so we don't really have the power to help you here, unfortunately... The only folks who have the ability to fix plan billing or account payment issues is Adobe Customer Care themselves. You should be able to reach them via live online chat: https://helpx.adobe.com/contact.html To contact Adobe Customer Support by phone, go to https://helpx.adobe.com/contact/phone.html for a comprehensive list of phone number by geography including hours and languag...

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Adobe Community Professional ,
Mar 12, 2022 Mar 12, 2022

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using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

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Community Beginner ,
Mar 12, 2022 Mar 12, 2022

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it guides me to login into the account i deleted, i cannot login 

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Community Beginner ,
Mar 12, 2022 Mar 12, 2022

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in the chat bot it says "

Sign out of this account and sign in with another email address that may be linked to an active plan.
When you sign in with an active account, please come back to chat for additional support." 
i cant do that

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Adobe Community Professional ,
Mar 12, 2022 Mar 12, 2022

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Deleting an account does NOT cancel your subscription... you need to call support

 

Nobody in this public form can help with an account problem

 

https://helpx.adobe.com/contact/phone.html

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Community Beginner ,
Mar 12, 2022 Mar 12, 2022

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thank you so much, i couldnt find direct contact info to adobe, thx 

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Adobe Community Professional ,
Mar 13, 2022 Mar 13, 2022

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Hi, this is primarily a user-to-user Forum – so we don't really have the power to help you here, unfortunately...

The only folks who have the ability to fix plan billing or account payment issues is Adobe Customer Care themselves. You should be able to reach them via live online chat:

https://helpx.adobe.com/contact.html

To contact Adobe Customer Support by phone, go to https://helpx.adobe.com/contact/phone.html for a comprehensive list of phone number by geography including hours and languages.

*** Note that Adobe does not do support by email, so beware of scammers and answering anyone who sends you a private message via this forum. ***

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