Imposible cancelar prueba gratuita con pago google play

[Mara Minerals34936175w7lx]

Es imposible cancelar la prueba gratuita, he pagado a traves de google play y me da la unica opción de cancelarlo a traves de google play, y claro, al ser la prueba gratuita no aparece la opción de cancelación a través de allí.

Y cómo es domingo, tampoco puedo cancelarla con el servicio tecnico, ni nadie me va a atender hasta mañana que habrán cobrado la suscripción anual y entonces ya se me habrá pasado el periodo de prueba. 

Alguien me puede dar alguna solución?

[kglad]

anything purchased via an app store has to be canceled via that app store.

for anthing purchased from adobe, make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

[Shivangi_Gupta]

Hi there,

We're ust chiming to check if you contacted support and got your issue resolved or if you still need help.

Let us know.

Regards,

Shivangi