Impossível cancelar

New Here ,
Mar 31, 2022 Mar 31, 2022

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Tentei cancelar o Plano antes do fim do prazo da avaliação gratuita e recebi mensagem que houve um problema. Foram feitas algumas cobranças de 57,71 no cartão, então tentei cancelar novamente, e foi oferecido o plano por 4,29, mas agora estão novamente tentando debitar 57,61. Estou tentando cancelar, mas dá mensagem de erro sempre

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Adobe Community Professional ,
Mar 31, 2022 Mar 31, 2022

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MOVED TO THE ACCOUNT, PAYMENT, & PLAN FORUM

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Adobe Community Professional ,
Mar 31, 2022 Mar 31, 2022

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If you have problems to self cancel, contact Adobe customer care. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Community Professional ,
Apr 01, 2022 Apr 01, 2022

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@Abambo 

This post seems to be orphaned.

Did you move only part of a thread or was the OP's post deleted?

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Adobe Community Professional ,
Apr 01, 2022 Apr 01, 2022

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Thanks @Peru Bob! I suppose @JR Boulay owes us both a beer! 😄

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Apr 01, 2022 Apr 01, 2022

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Resolver mesmo que é bom, nada.. Adobe é desonesta. Várias pessoas estão
passando pelo mesmo problema com Adobe.

--


[Moderator deleted private information. Please do not post private information like e-mails and phone numbers]

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Adobe Community Professional ,
Apr 01, 2022 Apr 01, 2022

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Do as I said here: https://community.adobe.com/t5/acrobat-discussions/imposs%C3%ADvel-cancelar/m-p/12851350#M357590.

ABAMBO | Hard- and Software Engineer | Photographer

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