Impossible d'annuler mon abonnement

[Antoine24448400ypmf]

Bonjour,

Je cherche depuis 2 mois à annuler mon abonnement.

En cliquant pour annuler , après avoir indiqué la raison j'ai un message de problème:

Il y a un mois j'ai contacté le helpdesk / chat - la personne de chez Adobe avait le même problème et devait me revenir - je n'ai jamais eu de réponse par contre je me suis fait encore débiter ce mois-ci.

Cordialement,

Antoine

[Mod: Moved to the appropriate forum]

[AxelMatt]

This is a public forum, not the link to Adobe support.

Sorry, but we're normal users and we can't help with account and/or payment problems.

Adobe's employees don't read the comments here regularly.

Please click the link below to contact Adobe staff to help.

Be sure to remain signed in with your Adobe ID before accessing the link below.

You have to allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact.html

Click the chat icon in the lower right and type "agent" to get a human and not the chat bot.

[Nancy OShea]

You cannot cancel when there is a problem with your payment card.  Enter a new card and expiration date.

With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below.
https://account.adobe.com/plans

How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html