Impossible d'annuler mon abonnement

New Here ,
May 13, 2022 May 13, 2022

Copy link to clipboard

Copied

Bonjour,

 

Je cherche depuis 2 mois à annuler mon abonnement.

En cliquant pour annuler , après avoir indiqué la raison j'ai un message de problème:

Antoine24448400ypmf_0-1652507376901.png

Il y a un mois j'ai contacté le helpdesk / chat - la personne de chez Adobe avait le même problème et devait me revenir - je n'ai jamais eu de réponse par contre je me suis fait encore débiter ce mois-ci.

 

Cordialement,

 

Antoine

 

[Mod: Moved to the appropriate forum]

 

Views

60

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
May 14, 2022 May 14, 2022

Copy link to clipboard

Copied

This is a public forum, not the link to Adobe support.

Sorry, but we're normal users and we can't help with account and/or payment problems.

Adobe's employees don't read the comments here regularly.

Please click the link below to contact Adobe staff to help.

 

Be sure to remain signed in with your Adobe ID before accessing the link below.

You have to allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact.html

 

Click the chat icon in the lower right and type "agent" to get a human and not the chat bot.

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
May 15, 2022 May 15, 2022

Copy link to clipboard

Copied

LATEST

You cannot cancel when there is a problem with your payment card.  Enter a new card and expiration date.

 

With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below.
https://account.adobe.com/plans

 

How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines