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Antoine24448400ypmf
Participant
May 14, 2022
Question

Impossible d'annuler mon abonnement

  • May 14, 2022
  • 2 replies
  • 196 views

Bonjour,

 

Je cherche depuis 2 mois à annuler mon abonnement.

En cliquant pour annuler , après avoir indiqué la raison j'ai un message de problème:

Il y a un mois j'ai contacté le helpdesk / chat - la personne de chez Adobe avait le même problème et devait me revenir - je n'ai jamais eu de réponse par contre je me suis fait encore débiter ce mois-ci.

 

Cordialement,

 

Antoine

 

[Mod: Moved to the appropriate forum]

 

    This topic has been closed for replies.

    2 replies

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    May 15, 2022

    You cannot cancel when there is a problem with your payment card.  Enter a new card and expiration date.

     

    With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below.
    https://account.adobe.com/plans

     

    How do I Cancel my Subscription?
    https://helpx.adobe.com/manage-account/using/cancel-subscription.html
    ===============
    Subscription & Cancellation Terms:
    https://www.adobe.com/legal/subscription-terms.html

    CONTACT ADOBE SUPPORT:
    ================
    Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
    Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

     

    Nancy O'Shea— Product User & Community Expert
    AxelMatt
    Community Expert
    AxelMattCommunity Expert
    Community Expert
    May 14, 2022

    This is a public forum, not the link to Adobe support.

    Sorry, but we're normal users and we can't help with account and/or payment problems.

    Adobe's employees don't read the comments here regularly.

    Please click the link below to contact Adobe staff to help.

     

    Be sure to remain signed in with your Adobe ID before accessing the link below.

    You have to allow 'cookies' in your web browser for this to work

    https://helpx.adobe.com/contact.html

     

    Click the chat icon in the lower right and type "agent" to get a human and not the chat bot.

     

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