Impossible to pay using my credit card

Forum|Forum|1 year ago
November 7, 2024
1 reply
519 views

Hello from France

I would like to subscribe to Lightroom, Lightroom Classic & Photoshop.

As you can see on the screenshot below, when entering my credit card (VISA) there is nowhere I can enter the 3 digit cryptogram which is, is my case, necessary for my bank.

I tried multiple times without entering any 3 digit cryptogram and it doesn't work.

I don't have any Paypal account and I really would like to pay using my credit card.

Can anybody help me ?

Thanks

Billing

This topic has been closed for replies.

Jeffrey_A_Wright

Community Manager

Paul, please enter your credit card number into your screenshot's Numero de carte section. Once you enter the credit card number into the number field, you can enter the rest of the necessary information.

If this does not work, please try purchasing again using a different web browser. For more information on the payment screen, including a tutorial video, see https://adobe.ly/4ftflTY. ^JW

P

paul_4237Author

Participant

Ty for your answer.

It doesn't work.. also on the (french) video (https://www.youtube.com/watch?v=1D1PDthhf8Y&t=47s) there is still no room for the 3 digit cryptogram.

Jeffrey_A_Wright

Community Manager

I just tried and it failed exactly the same way it did on my computer

I'm sorry, Paul. I'm sure this is frustrating. Have you tried using a different card? I confirmed that most major credit cards are accepted on https://adobe.ly/3AA6sZT in France in addition to PayPal.

The PayPal graphic is a button that allows you to log in to PayPal. The icons with Visa, Mastercard, and other symbols at the top indicate the type of payment that we accept. ^JW

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded