In Profileinstellungen: Land ändern

[Harald_Eichenberg]

Ich habe meinen Adobe-Account angelegt, als ich in Spanien gewohnt habe. Nun möchte ich das Land (inkl. Rechnungsadresse) auf Deutschland umstellen. Trotz 20 min. Suche habe ich nichts dazu gefunden. Wer kann weiterhelfen? 

[Peru Bob]

I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Account, Payment, & Plan forum so that proper help can be offered.

[Peru Bob]

Go here and scroll down:

https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html

[Harald_Eichenberg]

Thank you Bob, but I already found this by mayself. On the very bottom it says "Wenn Sie Ihre Region geändert haben, können Sie sich an den ---> Linkto: Adobe-Kundendienst wenden, um das mit Ihrem Adobe-Konto verbundene Land zu ändern.", and behind this link there are lots of issues - but not this one about changing one's country. Sorry, but your hint did not help me.

[kglad]

The country associated with your adobe id must match the store you purchase from and must match the payment address. otherwise, change what's necessary:

change country associated with adobe id - https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html

change credit card and/or billing address, https://helpx.adobe.com/manage-account/using/update-billing-information.html

change currency - https://forums.adobe.com/thread/1999694

change store - http://www.adobe.com/store_selector/storeselector.html

change adobe.com website language - https://forums.adobe.com/thread/1999693

[Peru Bob]

Change the country when you have an active subscription

If you have an active subscription (purchased either directly from Adobe or through Digital River), you can change the region you're moving to at the lower left of your Adobe Account Overview page. 

Once you've changed your region, you can contact Adobe Customer Care to change the country associated with your Adobe account.

from here:

https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html

To contact Adobe Customer Service:

Make sure to sign in to your Adobe account first and allow popups on your browser.
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

[Harald_Eichenberg · Accepted solution]

Actually, I could not do anything online. I had to write a mail to support; they called me back. During out telephone call the lady from the german support team had to cancel my subscription, change county and reinstall a new subscription. Online, none of that could have been done. Thank you for all answers anyway, best regards.

[Abambo]

Wie kommst Du denn an die Mail vom support? Der Support ist nur über die offiziellen Kanäle erreichbar, und Mail gehört nicht dazu. Ich hoffe, Deine Support-Mailadresse endet auf adobe.com!

[Harald_Eichenberg]

Letztlich habe die die Mail aus dem Impressum genommen. Eine andere war eben nicht auffindbar.

contact.de@adobe.com

[kglad]

is your problem resolved?

[Harald_Eichenberg]

Yes, it is. How can I set a status here? (it was my first posting ever)

[kglad]

you just updated your thread by answering my question. glad to hear the problem is resolved.

[Abambo]

Den Status kannst Du setzen indem Du die Antwort, die für Dich gewirkt hat, als die richtige Antwort markierst. Wenn keiner der Beiträge hier richtig war, beschreibe die Lösung und markiere sie. Wenn mehrere richtig sind, darfs Du gerne auch mehrere markieren. Du darfst auch eigene Antworten markieren.