inactive account

Question

Dear Adobe,I entered my account information to get membership from you. As a result, I could not activate via the e-mail sent to me. I couldn't even create a password. Your page gave an error. How many times have I tried? Because I am a student and I had a project. As a result, it was not possible for me to cancel the account because it was not activated and it did not have a password. But it seems that money was withdrawn from my account at the bank even though it was not activated. You are victimizing a student. That's why I have to take you to court. I want this situation to be fixed as soon as possible.It is now active after 3 hours of testing. I am writing here to ask for my money back. You don't even have a support email address. Unexpected service as Adobe.Kind regards...

kglad · Answer

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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