Incorrect billing info

Question

Hello,

I keep getting Incorrect billing info error everytime I try to pay for my student plan. I tried two credit cards and none of them worked. The error describtion says:

We are unable to approve your transaction at this time.

There are a number of reasons for order failure, among them errors in the payment information, or billing address, or an inaccurate email address. If you have verified your information and are still unable to place your order, please contact Customer Service and order by phone. Call 800 701472.

I am very frustrated with this. Do you have any idea what might cause this? I really need to wok in lightroom and photoshop right know, but I am unable. Everything I typed is correct. I am certain there is not any mistake on my part. I checked everything. The online chat is not working right now. Please help me.

Peru Bob · Accepted Answer

Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

Peru Bob · Answer

I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Account, Payment, & Plan forum so that proper help can be offered.

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