Incorrect billing info

New Here ,
May 21, 2021 May 21, 2021

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Hello!

I am unable to subscribe to Adobe's products using student discounts because my payment is not being accepted by Adobe.

 

There is only one method to pay in my country (India) and it is through credit or debit card.

I tried more than 5 times now, using different IDs but every time I get the same error:

 

"Incorrect billing info

 

We are unable to approve your transaction at this time.

There are a number of reasons for order failure, among them errors in the payment information, or billing address, or an inaccurate email address. If you have verified your information and are still unable to place your order, please contact Customer Service and order by phone. Call 1800 102 5567."

 

I have tried to make a payment on May 21, without success. I checked my payment details and I can see that the payment is being registered at my bank but the sum is not authorized (confirmed) on Adobe's end. Also, I have spoken with customer care at Adobe, explaining what the problem is. I've been redirected from Department to Department without any proper solution being offered.

 

I would very much like to buy a subscription for Adobe all apps, so please someone help me!

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Account management , Billing

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Adobe Community Professional ,
May 22, 2021 May 22, 2021

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using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (= cryptic icon in the lower right)

kglad_0-1621685156005.png

in the chat field, type AGENT
be patient, it can take quite a while to reach a human

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