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incorrect charges

New Here ,
Feb 15, 2023 Feb 15, 2023

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I'm seeing this in my Revolut card account. During all last year I've been charged at the begining of every month. I don't understand why they're charging me today, 15 february and the next payment will be 3 march. 

 15d38d52-6e58-467c-a972-6136afd9995f.jpg

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Account management , Billing

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correct answers 2 Correct answers

Adobe Employee , Feb 15, 2023 Feb 15, 2023

Hi there,

 

Thank you for reporting the issue. Happy to help!

 

We have checked your account and we see that you do not have any active subscription under the email address associated with the community. Please check if you may have signed up with Adobe using an alternate email address.

 

Please log in to the Adobe account and you should be able to see all the active plans.

https://account.adobe.com/

 

Unfortunately, we do not discuss any billing and account information on a community forum. I u

...

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Community Expert , Feb 15, 2023 Feb 15, 2023

contact adobe support.  there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
(REMOVED BY MODERATOR)

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double chec

...

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Adobe Employee ,
Feb 15, 2023 Feb 15, 2023

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Hi there,

 

Thank you for reporting the issue. Happy to help!

 

We have checked your account and we see that you do not have any active subscription under the email address associated with the community. Please check if you may have signed up with Adobe using an alternate email address.

 

Please log in to the Adobe account and you should be able to see all the active plans.

https://account.adobe.com/

 

Unfortunately, we do not discuss any billing and account information on a community forum. I understand you would need a clarification on the amount deducted however, you will need to contact the support team via chat in order to get assistance regarding any billing query.

We are happy to share the link that can help you to connect with the Adobe Customer support via chat

https://helpx.adobe.com/contact.html?rghtup=autoOpen

 

If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

 

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

 

Hope the information was helpful to you. Please let me know if you have any further questions.

 

Sincerely,

Rashmi Swain

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Community Expert ,
Feb 15, 2023 Feb 15, 2023

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contact adobe support.  there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
(REMOVED BY MODERATOR)

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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