Incorrect Invoice Received

[Custom Made Hellas]

Hello and Merry Christmas!!!!

We have received an invoice from you, however, it includes VAT, which should not be charged, as our company is based within the European Union and the transaction should be VAT-exempt.

Could you please advise on how we can proceed with correcting this invoice and kindly reissue it without VAT?

Thank you in advance for your assistance!!!

Vaso

[John T Smith]

Some links that may help - The Opera browser is not compatible with Adobe
This is a public forun, not Adobe support... nobody here can see your account information

https://helpx.adobe.com/manage-account/using/update-vat-id-for-eu-countries.html?linkId=100000307515...

[kglad]

do you have a teams or enterprise subscription?

[Custom Made Hellas]

Hello, Yes, I do have an active Microsoft Teams subscription.

Please let me know how we can proceed.

Thank you!

[Peru Bob]

@Custom Made Hellas 

 kglad was asking about an Adobe Teams account, not Microsoft Teams. 

[Shivangi_Gupta]

Hi @Custom2659420424u0,

As per your details, you have an active individual subscription for CC pro since 5+years. Are you referring to the same plan or any other account?

^Shivangi

[Custom Made Hellas]

Good morning, i am referring to the same plan!

[Shivangi_Gupta]

Thanks for confirming. Have you received an exemption certificate from the state or province when you placed the order? If yes, please contact our support team and share it with them here: https://adobe.ly/3N0Uv5k

They'll be able to help you with the process.

^Shivangi