incorrect postal code

New Here ,
Sep 16, 2019 Sep 16, 2019

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Hello, when i try to purchase photography plan the website rejects my postal code in the payments page. It responds postal code is incorrect. I have tried to change region in the plans page. No luck. I am trying different postal codes. No luck. I have tried from multiple browsers. No luck. I have changed privacy settings in my browser. No luck. Can anyone help?

 

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Adobe Community Professional ,
Sep 16, 2019 Sep 16, 2019

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This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Adobe Community Professional ,
Sep 16, 2019 Sep 16, 2019

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Hello.

clipboard_image_0.png

 
The postal code must be entered in 5 digits.
(No spaces or hyphens)
The similar phenomenon seems to have appeared in other countries, so please refer to it when you are going to purchase in other countries.
TkfY(ACP),JAPAN><br />TkfY,JAPAN

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New Here ,
Aug 05, 2022 Aug 05, 2022

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Can you please help me in the uk

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LEGEND ,
Aug 06, 2022 Aug 06, 2022

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Make sure the country is right. Make sure it's a postcode from the same country. Try the postcode with and without a space. 

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