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Inquiry Regarding Deduction of 131.94 Euros upon Canceling Adobe Subscription

New Here ,
May 21, 2023 May 21, 2023

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I am writing to inquire about a recent deduction of 131.94 euros from my account upon canceling my Adobe subscription. I appreciate your attention to this matter and kindly request an explanation regarding the reason for the deduction and a refund of the deducted amount.

On 15 Mai, I made the decision to cancel my Adobe subscription. However, I was surprised to see a deduction of 131.94 euros from my account shortly after the cancellation. I would like to understand the specific details and circumstances that led to this deduction, as it was unexpected on my part.

I have been a satisfied customer of Adobe for a considerable period, and I value the services provided by your company. Nevertheless, I believe clarifying this matter and seeking a resolution is essential. I kindly request a thorough explanation of the charges incurred upon canceling my subscription, including any applicable fees or policies that may have contributed to the deducted amount.

Moreover, I would greatly appreciate it if you could arrange for the refund of the deducted sum of 131.94 euros. As a loyal customer, I trust that Adobe takes customer satisfaction seriously and will promptly address this issue.

I have attached the necessary details regarding my account, including relevant billing information and cancellation confirmation. If any additional information is required, please let me know, and I will provide it promptly.

Thank you for your attention to this matter. I kindly request a swift response and a resolution to this issue, including a refund of the deducted amount. I look forward to hearing 

 

<email removed- kglad>

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correct answers 2 Correct answers

Community Expert , May 21, 2023 May 21, 2023

you probably had an annual commitment that you canceled early.

 

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

 

<moved from enterprise and teams>

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Community Expert , May 21, 2023 May 21, 2023

When you cancel early you pay 1/2 of the remaining time

 

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the Covid virus, so wait times are long
.
You

...

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Community Expert ,
May 21, 2023 May 21, 2023

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you probably had an annual commitment that you canceled early.

 

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

 

<moved from enterprise and teams>

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Community Expert ,
May 21, 2023 May 21, 2023

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When you cancel early you pay 1/2 of the remaining time

 

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the Covid virus, so wait times are long
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
.
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
or
Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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