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M
Manav32080927fbss
Participant
December 7, 2024
Answered

INR 22 (USD 0.26) for Photography Plan?

  • December 7, 2024
  • 2 replies
  • 478 views

So I started my trial for the photography plan on November 23 2024. I was going to cancel today (07 December 2024) because my work was done and I didn't want to pay for the whole year of service (already fell for that last year). My plan was INR 318~ monthly this time which is already more than half of what I was paying last year. When I tried to cancel, Adobe gave me extra 60 days of service which bumps my plan to 23rd February 2025 at no cost. I went back and checked and all of a sudden my plan shows up as INR 22.76 which is INSANE! I have one more day left (before 14 day trial ends) to figure out if something wrong is going on or if this really is my monthly price for the yearly subscription cycle. Help me because this would effectively cost me less money for the entire combined than it would for a single month. Thank you.

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Correct answer kglad

it's going to be more then 1 dollar us/month.  check with adobe support.  there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

2 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
December 7, 2024

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from download & install">
    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    December 7, 2024

    it's going to be more then 1 dollar us/month.  check with adobe support.  there are 2 ways to contact adobe support; chat and twitter (now x):

    chat:
    if you have or want to purchase a subscription, use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter/x:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

      M
      Manav32080927fbssAuthor
      Participant
      December 7, 2024

      Thanks a lot. I got in touch with an agent instantaneously. They should seriously type somewhere that you can prompt the bot to get you in touch with an actual human. I was talking to the bot earlier and it led nowhere. I hope the person will resolve my query. 

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      December 7, 2024

      you're welcome.  keep us updated.

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