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iamfablaz2018
Known Participant
December 21, 2022
Answered

Installed Substance 3D Stager trial by mistake. I'm concerned.

  • December 21, 2022
  • 3 replies
  • 1289 views

I'm concerned about an auto install. By mistake i installed on my laptop Substance 3D Stager. I deinstalled instantly, not even run it once. Now i'm concerned about subscrition and extra billing when the trial will end.

Another concern. Can i reset the trial, don't know if i will ever want to test it in the future, but because i startet the trial by mistake, after 30 days from now i will no longer be able to test it.

Can someone help.

Any tip is greatly appreciated. Thanks

This topic has been closed for replies.
Correct answer Jeffrey_A_Wright

Just like your answer, finding the link to the assistance chat it's a round trip, instead of answering my question with the same sentence and link. Answers like this not only don't help much but they are a waste of time for both. i am aware about being logged with my own ID but looks like adobe prefers users to use the community forum helping each other instead of giving the proper direction.

Please take your time and read as stated with my post header that i need to get in touch with a person from adobe to reset my a trial only on substance 3d stage.

 

Thanks. Yourt collaboration will be much appreciated indeed!


Iamfablaz2018, sorry you encountered so many problems contacting our support team to verify the status of the Substance trial. I would encourage you to bookmark this discussion for when you decide to begin your evaluation of the Substance 3D Collection. The documents and advice shared may serve you well when you decide to start your exploration of creating 3D objects.

 

You can also use the steps listed in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html if you need to update your active support case ADB-27391535-V7N8.

3 replies

R
Community Manager
Rashmi27002770wxveCommunity Manager
Community Manager
December 21, 2022

Hi there,

 

Thank you for writing to us.

 

If you wish to reset your trial, but are not able to do so, then please contact our support team directly and you will be able to get all the help that you require in order to resolve the issue.

We are happy to share the link that can help you to connect with the Adobe Customer support via chat or on the phone.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

 

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

 

Hope the information was helpful to you. Please let me know if you have any further questions.

 

Sincerely,

Rashmi Swain

    I
    iamfablaz2018Author
    Known Participant
    December 22, 2022

    Thanks i will contact the support team right now.

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    December 21, 2022

    Did you enter any financial information? (credit card, paypal, ???)

     

    If yes, you absolutely need to cancel

    To Cancel https://helpx.adobe.com/manage-account/using/cancel-subscription.html

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      December 21, 2022

      @John T Smith 

       

      i think the op already had a subscription so has payment info stored 

      I
      iamfablaz2018Author
      Known Participant
      December 22, 2022

      I have a regular cc subscription so my payment data is stored

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      December 21, 2022

      you can't restart a trial.

       

      check your accounts to ensure you haven't started an unwanted trial/subscription, https://account.adobe.com

       

      <moved from cc services >

        I
        iamfablaz2018Author
        Known Participant
        December 22, 2022

        too bad, i just wanted to scroll the list but my track pad clicked the install button

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